Privacy Policy

1. Who We Are

Platform: SangmarmarDekho

Website: www.sangmarmardekho.com

Data Fiduciary / Platform Operator: Marble Ledgers Private Limited

Registered Address:
Jaipur Electronic Market, Ridhi Siddhi,
Jaipur, Rajasthan - 302018

Privacy Email: info@marbleledgers.com

2. Information We Collect

Depending on how you use SangmarmarDekho, we may collect the following information.

Account Information

• Name;
• Email;
• Mobile number;
• Password/account credentials;
• Company name;
• Business type;
• Address;
• City;
• State;
• Country.

Seller Information

• Business information;
• Business category;
• Product categories;
• Product descriptions;
• Product images;
• Product videos;
• Company logo;
• Business location;
• Catalogue information;
• Verification information/documents where required.

Buyer Information

When submitting an enquiry, we may collect:

• Name;
• Mobile number;
• Email;
• City/location;
• Product of interest;
• Enquiry message;
• Other information voluntarily submitted.

Payment Information

For subscriptions and other paid services, we may receive:

• Transaction ID;
• Amount;
• Payment status;
• Subscription plan;
• Billing information;
• Refund status.

Payment credentials such as full card numbers and CVV may be processed directly by our payment service provider rather than stored by SangmarmarDekho.

3. Automatically Collected Information

When you use our Platform, we may automatically collect:

• IP address;
• Browser type;
• Device information;
• Operating system;
• Pages visited;
• Search activity;
• Approximate location;
• Cookies;
• Session information;
• Referral information;
• Usage and analytics information.

4. How We Use Personal Data

We may use personal data to:

• Create and manage accounts;
• Verify sellers;
• Publish seller profiles;
• Publish product listings;
• Process subscriptions;
• Process payments;
• Generate invoices;
• Send buyer enquiries;
• Connect buyers and sellers;
• Send enquiry notifications;
• Send email notifications;
• Send WhatsApp notifications where applicable;
• Provide customer support;
• Improve search and discovery;
• Provide location-based results;
• Generate analytics;
• Detect fraud and abuse;
• Protect Platform security;
• Improve our products and services;
• Communicate important account information;
• Send promotional communications where permitted;
• Comply with applicable legal requirements.

5. Buyer-Seller Information Sharing

When you submit an enquiry to a seller, information necessary for responding to that enquiry may be shared with the relevant seller.

Depending on the available features, this may include:

• Name;
• Mobile number;
• Email;
• City/location;
• Enquiry details.

If you voluntarily communicate directly with another user through phone, WhatsApp or other channels, the other party may independently process the information you provide.

6. Public Seller Information

Information intentionally submitted by sellers for public display may be visible to website visitors.

This may include:

• Company name;
• Business location;
• Business type;
• Product information;
• Product images;
• Product videos;
• Company description;
• Contact details where enabled;
• Verification status;
• Seller badges;
• Other information selected for public display.

Sellers should not publish personal information that they do not want publicly displayed.

7. Razorpay and Payment Processing

SangmarmarDekho may use Razorpay for processing subscription and other payments.

Razorpay may process payment and transaction information necessary to provide payment services.

We may receive information such as:

• Payment status;
• Transaction reference;
• Amount;
• Subscription information;
• Refund information;
• Payment method type.

Razorpay maintains its own privacy policy and terms governing its services.

SangmarmarDekho does not intend to store complete card numbers or CVV information on its own servers.

8. WhatsApp and Communication Services

Where WhatsApp connectivity is available, SangmarmarDekho may use WhatsApp/Meta services or authorised service providers to:

• Send seller notifications;
• Send enquiry alerts;
• Facilitate buyer-seller communication;
• Send service-related messages.

WhatsApp/Meta may process information according to its own policies.

9. Cookies and Similar Technologies

We may use cookies and similar technologies for:

• Login and session management;
• Security;
• Preferences;
• Analytics;
• Performance;
• Personalisation;
• Marketing/advertising where applicable.

You can manage cookies through your browser settings.

Disabling certain cookies may affect Platform functionality.

10. How We Share Personal Data

We may share information with service providers and third parties where reasonably necessary to operate SangmarmarDekho, including:

• Payment processors;
• Hosting/cloud providers;
• Email providers;
• WhatsApp/Meta service providers;
• Analytics providers;
• Mapping/location providers;
• Verification providers;
• Customer-support providers;
• Professional advisers;
• Government or regulatory authorities where legally required.

We do not intend to sell personal data as a standalone commercial product.

11. Data Retention

We retain personal data for as long as reasonably necessary to:

• Provide our services;
• Maintain accounts;
• Process transactions;
• Maintain business records;
• Resolve disputes;
• Prevent fraud;
• Maintain security;
• Meet legal and regulatory requirements.

When personal data is no longer required, we may delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

12. Data Security

We use reasonable technical and organisational measures designed to protect personal data against:

• Unauthorised access;
• Loss;
• Misuse;
• Alteration;
• Disclosure;
• Destruction.

However, no internet-based system can guarantee absolute security.

Users are responsible for protecting their account credentials and passwords.

13. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data, including rights to:

• Request access to personal information;
• Request correction of inaccurate information;
• Update information;
• Withdraw consent where consent is the applicable basis;
• Request deletion where legally applicable;
• Raise a grievance;
• Exercise other rights available under applicable data-protection law.

Requests can be sent to: info@marbleledgers.com

We may need to verify your identity before processing certain requests.

14. Marketing Communications

We may send:

Service communications

Such as:

• Account notifications;
• Enquiry notifications;
• Payment confirmations;
• Subscription information;
• Security notifications;
• Important service announcements.

These may be necessary to provide the service.

Promotional communications

Such as:

• Product updates;
• New features;
• Seller promotions;
• Marketplace campaigns;
• Offers.

Where required, promotional communications will provide appropriate mechanisms to opt out.

15. Data of Children

SangmarmarDekho is intended for users who are legally capable of using the Platform.

We do not knowingly seek to collect children's personal data in violation of applicable law.

If you believe that a child has provided personal data to us improperly, please contact us.

16. Third-Party Websites

The Platform may contain links to third-party websites or services.

Their privacy practices are governed by their own policies.

SangmarmarDekho is not responsible for the privacy practices of independent third parties.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The latest version will be published on this page together with the revised “Last Updated” date.

18. Privacy Grievance Contact

Data Fiduciary / Platform Operator: Marble Ledgers Private Limited

Privacy Email: info@marbleledgers.com

Grievance Email: info@marbleledgers.com

Phone: +91 73571 61624

Registered Address:
Jaipur Electronic Market, Ridhi Siddhi,
Jaipur, Rajasthan - 302018